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Cancellation & Refund Policy

Last Updated: September 2, 2026

At Shetrai Agro, we aim to provide a transparent and fair process for order cancellations and refunds.

1. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

To request cancellation, please contact us as soon as possible and provide your:

  • Order Number
  • Name
  • Registered email address or phone number

Cancellation requests received after an order has been dispatched may not be accepted.

2. Cancellation by Shetrai Agro

We reserve the right to cancel an order in situations including:

  • Product unavailability
  • Incorrect pricing
  • Payment failure
  • Suspected fraudulent transactions
  • Incorrect order information
  • Operational or technical issues

If a prepaid order is cancelled by Shetrai Agro, an eligible refund will be processed according to the original payment method.

3. Refund Eligibility

Refund eligibility depends on the nature of the order and the reason for the cancellation or return.

Refunds may be considered in cases such as:

  • Order cancellation before dispatch
  • Product not delivered
  • Incorrect product delivered
  • Product received in damaged condition, subject to verification
  • Other valid circumstances approved by Shetrai Agro

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within:

[ADD REPORTING PERIOD – Example: 48 hours of delivery]

You may be required to provide photographs or other relevant information to help us review the request.

5. Refund Processing

Once a refund is approved, it will be initiated to the original payment method used for the transaction.

Refund processing may take approximately:

[ADD REFUND TIMELINE – Example: 5–10 business days]

The actual time required for the amount to reflect in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

6. Non-Refundable Situations

Refunds may not be applicable in situations including:

  • Products damaged due to improper handling by the customer
  • Products used or altered after delivery
  • Requests made after the applicable reporting period
  • Incorrect information provided by the customer
  • Other situations where the refund request does not meet the applicable policy conditions

7. Contact Us

For cancellation or refund requests, please contact:

Email: shetraiagro@gmail.com

Please include your Order Number in your communication.

7. Payment Terms

Payment Terms

Last Updated: September 2, 2026

By placing an order through the Shetrai Agro website, you agree to the following payment terms.

1. Accepted Payment Methods

We may offer various payment options through authorized payment service providers, including, where available:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Other payment methods available at checkout

The availability of payment methods may vary.

2. Payment Confirmation

An order will generally be considered confirmed after successful payment authorization and confirmation.

Customers may receive an order confirmation through the email address or phone number provided during checkout.

3. Payment Authorization

By making a payment, you confirm that:

  • The payment information provided is accurate.
  • You are authorized to use the selected payment method.
  • You agree to pay the total amount displayed during checkout.
  • You understand that applicable taxes and shipping charges may be included as displayed during checkout.

4. Failed Transactions

If a payment fails or is declined, the order may not be confirmed.

If an amount is temporarily debited during a failed transaction, the reversal or settlement will be subject to the policies and processing timelines of the relevant bank or payment service provider.

5. Refunds

Eligible refunds will be processed according to our Cancellation & Refund Policy.

Approved refunds will generally be initiated to the original payment method used for the transaction.

6. Payment Security

Payments are processed through authorized payment service providers using applicable security measures.

Shetrai Agro does not intentionally request unnecessary sensitive payment information outside the authorized checkout process.

7. Contact Us

For payment-related questions, please contact us